Delete Your Account

You can delete your Our Family Tales account at any time. Deleting your account permanently removes your child profiles, your tales and their illustrations from our systems. This page explains how to do it in the app, and how to request deletion if you no longer have the app installed.

1. Deleting your account in the app

The quickest way is from within Our Family Tales:

1. Open the app and go to Settings.
2. Select Delete Account.
3. Confirm when prompted.

Deletion is immediate and cannot be undone. You will be signed out once it completes.

2. Requesting deletion without the app

If you have already uninstalled the app, or cannot sign in, email taylor.hughes.platforms@gmail.com from the email address associated with your account, with the subject “Delete my account”.

We may need to verify that you own the account before we act on the request. We will confirm by email once the deletion is complete, and in any event will respond within 30 days.

3. What is deleted

Deleting your account permanently removes:

• Your account and sign-in details
• All child profiles, including names, dates of birth, appearance details and any accessibility or disability information you provided
• All stories, poems and lullabies you have created
• All generated illustrations

You can also delete an individual child profile at any time in the app, without deleting your whole account. This permanently removes that profile's details.

4. What we keep, and for how long

We retain records of purchases and transactions after account deletion where we are required to do so by law, including for tax and accounting purposes. These records are kept for the period required by UK law and are not used to contact you or to rebuild your profile.

Anonymised technical logs that cannot be linked back to you may be retained for security and service reliability.

5. If you have an active subscription

Deleting your account does not automatically cancel a paid subscription, because subscriptions are managed by the app store you bought them from, not by us. Cancel your subscription before deleting your account:

• Android: Google Play → Payments & subscriptions → Subscriptions
• iPhone or iPad: Settings → your name → Subscriptions

If you delete your account while a subscription is still active, you may continue to be billed by the app store until you cancel it there.

6. More information

For full detail on what we collect and why, see our Privacy Notice. If you have a question about deletion or your data rights, contact taylor.hughes.platforms@gmail.com.